Privacy Policy

LuckyZone is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you use our platform.

1. Information We Collect

• Account details: full name, email, phone number, date of birth
• Identity verification documents (CNIC/KYC) as required by law
• Financial data: payment method details, deposit and withdrawal history
• Device and usage data: IP address, device type, browser, game history
• Approximate location data for regulatory compliance
• Support communications you send to our team

2. How We Use Your Information

• To create and manage your LuckyZone account
• To process deposits, withdrawals, and transactions securely
• To provide customer support and resolve disputes
• To send promotional offers only with your explicit consent
• To comply with legal obligations and prevent fraud
• To personalise your gaming experience and improve our platform

3. Data Sharing

We do not sell, rent, or trade your personal data. We may share data with trusted partners including payment processors, KYC verification providers, and regulatory authorities when required by law.

4. Data Security

5. Cookies

We use cookies and similar technologies to enhance your experience, analyse traffic, and detect fraud. You can manage preferences in your browser settings.

6. Data Retention

Data is retained as long as your account is active or as required by law. Financial records are kept for 5 to 7 years. Personal data is anonymised or deleted within 30 days of account closure where legally permitted.

7. Your Rights

• Right to access your personal data
• Right to correct inaccurate information
• Right to deletion — see Account Deletion page
• Right to data portability
• Right to withdraw marketing consent at any time

8. Contact Us

Privacy queries: txdevelopersofficial@gmail.com

Terms of Service

By accessing or using LuckyZone — via browser, app, or any interface — you agree to be legally bound by these Terms. Please read them fully before playing.

1. Eligibility

• You must be at least 18 years of age to use LuckyZone
• You must not be in a jurisdiction where online gambling is prohibited
• You may only hold one account — multiple accounts lead to immediate ban
• All registration information must be truthful and accurate

2. Account Responsibility

You are solely responsible for maintaining the confidentiality of your credentials. Do not share your account. LuckyZone is not liable for losses from unauthorised access caused by your negligence.

3. Deposits and Withdrawals

• All deposits must come from a payment method registered in your name
• Withdrawals are processed within 1 to 5 business days depending on method
• Minimum deposit and withdrawal thresholds apply — see the app for current limits
• Large withdrawals may require additional verification documentation

4. Bonuses and Promotions

All bonuses carry wagering requirements detailed in specific promotion terms. Abuse of bonuses results in immediate suspension and forfeiture of all funds.

5. Fair Play

6. Responsible Gambling

• Deposit limits, session time limits, and self-exclusion tools are available in account settings
• Gambling is entertainment, not income — never chase losses
• If you believe you have a gambling problem, contact us or a local helpline immediately

7. Prohibited Activities

• VPN or proxy usage to bypass geographic restrictions
• Money laundering, fraud, or deceptive financial activity
• Creating multiple accounts or using another person's account
• Collusion with other players for unfair advantage
• Any activity violating applicable law

8. Limitation of Liability

LuckyZone is not liable for indirect, incidental, or consequential damages. Maximum liability is limited to the net amount of funds in your account at the time of any claim.

9. Amendments

We may amend these Terms at any time with reasonable notice. Continued use constitutes acceptance of revised Terms.

10. Contact

Terms queries: txdevelopersofficial@gmail.com

Account Deletion

Submitting this form will email your deletion request directly to our team at txdevelopersofficial@gmail.com. This action is permanent. Please withdraw all funds first.

What Happens When You Delete

• Your account is deactivated immediately upon identity verification
• All personal data is anonymised or deleted within 30 days
• Transaction records may be retained for up to 7 years for legal compliance
• Any remaining bonus balance will be permanently forfeited
• You cannot register again with the same email for 90 days

Submit Deletion Request

Need help instead? Contact us at txdevelopersofficial@gmail.com or WhatsApp +923344904117